Treat customers like drugs - just say NO!

Last night a guy came in under strict orders from his wife to buy a particular coffee table. While the manager was looking in the back to see if we had any in stock, he asked me if he could take the one on display. I told him no, because we only sell the display one once we know we’re not getting any more in stock and that even if we didn’t have any in the back at the moment we could easily order one in for him. But then he says the only reason he wants the display one is so that he doesn’t have to build it himself when he gets home.
Lazy. Fuck.
The manager also made the mistake of telling him that we take 20% off the display models, this being the same manager who gave in to that stupid woman with the dog bed, so I know damn well why he really wants the one on display.
And in the end he got it! *anger*
That manager just gives into everyone. People like him are the reason why customers think they can get away with anything.
Now someone will have to rebuild another coffee table, and we’ll lose another 20% off it.
Nice going!
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